Please note, our standard shipping does not currently apply due to COVID-19 related delays. We are shipping as efficiently as we safely can. Please check if the product you like is on backorder as there are additional processing times associated with these items. You will likely also experience delays associated with shipping companies. Most importantly, please be patient. We are a small team doing our best in a difficult time. Thank you for supporting a small business! Be kind, caring and patient.
Orders placed online are processed Monday to Friday during business hours and are shipped 1-2 business days from the date the order was placed, pending payment authorization. All orders are fully tracked.
Standard orders shipped within Canada will take 2-3 weeks to arrive, pending payment authorization and verification. When your order has shipped.
Shipping Rates are as follows:
• Free shipping
Orders shipped to the U.S. can take 2-3 weeks pending payment authorization and verification.
Shipping Rates are as follows:
• Free shipping
Orders shipped outside of Canada or the U.S. can take 2-4 weeks to arrive, pending payment authorization and verification.
Shipping Rates are as follows:
• Free shipping
For any additional inquiries, email hello@jesmyne.com
We are here to ensure 100% satisfaction with your orders. If you have received an incorrect item, or a faulty item, please contact us at hello@jesmyne.com and provide your order number. We are more than happy to help!
All non-sale items purchased online are subject to return if the following criteria is met. The assessment of goods and returns is at our discretion.
• Set item(s) must be returned to the store within 10 days of receiving your purchase.
• Items must be returned in unused, mint condition.
• Products purchased are returned on the customer’s own expense, and we do not refund shipping from the original purchase.
• We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items and keep an eye on them on the way to us.
• Purchases will be refunded via the original purchase method within 7 days of receiving return once it is approved. We do not accept returns on sale merchandise.
All full priced items purchased online are are subject to exchange if the following criteria is met. The assessment of goods and exchanges is at our discretion.
• Set item(s) must be returned to the store within 10 days of receiving your purchase.
• Items must be returned in unused, mint condition with all tags still attached.
• Products purchased are returned on the customer’s own expense, and we do not refund shipping from the original purchase.
• We are not responsible for lost items being returned to us, we suggest purchasing tracking for your items.
• Exchanges will be offered store credit online to re-purchase their intended exchange
• If you would like our assistance with the exchange we can invoice you for any costs (ie return shipping).
Please contact us at: hello@jesmyne.com
Exchanges on discounted merchandise are evaluated on a case by case basis. Please email us at hello@jesmyne.com to discuss further. Please have your order number in the subject.
Both returns and exchanges must be shipped to set address:
1288 Chilver Rd Windsor ON N8Y 2L1